Gucci Ophidia small GG tote bag

5-Day Return and Refund Policy

1. Eligibility: Products must be returned within 5 days of delivery. Items must be unused, in original packaging, and with all tags intact.

2. Initiation: To initiate a return, contact our customer service team within 5 days of receiving your order. Provide your order number, reason for return, and supporting materials including an unboxing video and a clear image of the product along with the bill.

3. Unboxing Video and Product Image:

• Unboxing Video: Record a clear video while unboxing the product. The video should capture the condition of the package, the unsealing process, and the product in its original state.
• Product Image with Bill: Take a clear image of the product along with the bill or invoice. Ensure the product and bill details are clearly visible.

4. Approval: Once your return request and supporting materials are received and reviewed, you will receive a return authorization and instructions on how to send your item back to us.

5. Refund Process: Upon receiving and inspecting the returned item, we will process your refund. Refunds will be credited to the bank account or UPI ID you provide within 7-10 business days.

6. Exclusions: Certain items, such as perishable goods, custom products, and final sale items, are not eligible for return or refund.